Good customer service involves being polite and providing a pleasant experience, solving problems and finding solutions.
Therefore providing good customer service requires people to be empathetic, sincere and understanding.
Our experiential customer service activities encourage participants to ‘feel’ and ‘see’ the impact of their behaviour, both positive and negative, on colleagues and customers, leading to an improved customer service skill set.
Each activity involves an engaging task and a thought provoking review process.
“The customer’s perception is your reality” - Kate Zabriskie
Activity Learning Outcomes & Discussion Topics for Customer Service;
- Customer focus
- Exceeding expectations
- Quality standards
- Identifying needs and priorities